Support
We Support Everyone
Good support builds trust, and trust is earned. Not gated behind a paywall. Whether you’re using the free plugin or a paid plan, we’re here to help.
Free Plugin Users
Get help through the WordPress.org support forums. We respond to every thread and aim for a resolution within 48 hours.
Once the plugin is listed on WordPress.org, the support forum link will appear here.
Paid Plan Customers
Priority email support at events@nettertech.com. Response target: same business day.
| Plan | Support Level |
|---|---|
| Pro | Priority email |
Documentation
Our documentation covers installation, configuration, recurring events, ticketing, check-in, templates, and developer hooks. Start with Getting Started if you’re new.
Report a Bug
Found something broken? Email events@nettertech.com with:
- What you expected to happen
- What actually happened
- Your WordPress version, PHP version, and plugin version
- Steps to reproduce the issue
We take every report seriously and aim to fix confirmed bugs within one release cycle.
Accessibility Issues
If you encounter an accessibility barrier, please report it via our Accessibility page. We prioritize accessibility issues alongside security fixes.